HICKSVILLE, N.Y. — Two weeks after Superstorm Sandy, while most utilities have restored electricity to nearly all their customers, there was one glaring exception Monday: a Long Island power company with more outages — almost 60,000 Monday — than all the others combined.
As people on Long Island fumed over the cold and the darkness and complained that they couldn’t get answers from the company, the Long Island Power Authority said in its defense that the storm was worse than anyone could have imagined and that it didn’t just damage outdoor electrical lines; it caused flooding that touched home and business breaker boxes.
LIPA also acknowledged that an outdated computer system for keeping customers notified has added to people’s frustration.
But some say the government-run utility should have seen it coming. It was recently criticized in a withering state report for lax preparation ahead of last year’s Hurricane Irene and for the 25-year-old computer system used to pinpoint outages and update customers.