FAIRFIELD — The reasons for Acme Glass’s 45 years of success are transparent: hard work by its owner and employees to do the best job possible and treat customers well.
“We do what we say we are going to do,” said owner Scott Robinson.
Its core values are centered on integrity and a commitment to customer satisfaction. By preserving those high standards of quality, Acme Glass earned a reputation as a commercial and residential glass business that customers can trust.
Acme Glass has been family owned and operated since it was founded in 1968 by Scott Robinson’s father, Doug Robinson, who started it with a partner and then bought him out. It is located at 2499 Martin Road, Suite C, and is open from 8 a.m. to 5 p.m. Monday through Friday.
Customers, both residential and commercial, are scattered throughout Solano County and the surrounding region with much of the new business coming due to word of mouth.
Initially established in downtown Fairfield on Texas Street, it was National Glass, mainly doing auto and residential glass work. The business moved to its present location on Martin Road in 1979 and Doug Robinson passed the business to his sons in 1992. Scott Robinson bought out his brother and now oversees 10 employees.
The company dropped out of doing auto glass and is now involved in all aspects of glass work – from new construction to remodeling and repair work. Acme also replaces foggy, leaky or cracked windows on RVs and motor homes so those drivers can see clearly again.
“It is now 50/50 between residential and commercial work,” Robinson said.
Acme’s commercial projects have included the Texas Roadhouse in Fairfield and the Lake Solano Nature Center.
Work estimates are free and smaller jobs, such as replacing a broken window, can be accomplished within a day.
“Our goal is to take care of our customers and make them happy,” Robinson said, Acme’s core value.
Paul Colucci of ART Computer Maintenance and Repair wrote in a 2012 email to Acme Glass that he selected the business randomly from a list to do his front door “and I could not be more pleased with our choice.”
Not only did Colucci get a same-day quote, “but you accommodated our schedule and arrived first thing in the morning before our customer rush period.” He also described the Acme technicians as very friendly and proficient.
“You left us with a fine-tuned and very professional front door,” Colucci wrote.
Ernest Bradford, in a 2008 letter, also praised Acme Glass’ work installing the glass for a garden window. When a minor defect was spotted, Acme immediately got the glass replaced.
“Everyone was courteous, professional, patient and user-friendly,” Bradford wrote. “My wife and I were very impressed.”
Reach Ian Thompson at 427-6976 or firstname.lastname@example.org. Follow him on Twitter at www.twitter.com/ithompsondr.