Friday, November 28, 2014
FAIRFIELD-SUISUN, CALIFORNIA
99 CENTS

Local direct lenders trade in world-class service

By
From page AHW8 | April 05, 2014 |

I think most of us agree it is better to shop locally. Communities benefit and consumers can be proud of helping neighboring businesses.

As these are important, other reasons make it almost necessary when engaged in a real estate transaction.

Have you ever called a big-box bank and spent many frustrated minutes navigating through their phone queue? How did that make you feel? Or have you called about your transaction only to explain what was going on to another “new person” involved in processing your loan?

The two biggest reasons local lenders are almost always preferred deal with time and accountability. If it takes so long to get through to your service provider, how long will it take to close the entire transaction?

I think we have all experienced the allure of using a well-known institution, possibly one you have seen on national television, only to be let down by the reality of their execution. Furthermore, if the transaction fails, or closes late, who is going to be held accountable?

Most local direct lenders are very efficient at what they do. They have a vested interest in providing stellar service to the affiliates and customers they work with, and are there when and if challenges arise.

One observation of large institutions is that their right hand does not know what their left hand is doing. A common example is when processing is off-site, and communication becomes clouded or is untimely.

In-house processing is great for the consumer, but regional processing, in a far-off state, is better for Goliath. The consumer’s concerns and timely service often conflict with the big-box bank’s bottom line (wow, say that 10 times). Many times a question can be answered locally, within the on-site team that could take days to be effectively answered otherwise, time ill-spent when the normal transaction takes 20 business days.

A final rule of thumb is the time-tested referral. Often, we are tempted by an online offer, one which overpromises and rarely delivers (you know the ones), only to be let down in the end. Why do we do it? Why do we put our faith in a total stranger, hiding behind a computer screen, when we are doing something as monumental as purchasing a home?

My advice is to ask friends and associates who they would recommend. Ask how they were treated, call local title companies, ask a Realtor.

If you are serious about world-class service, spend a little time getting to know the people who serve your community. My guess is your best bet will always be – a local lender.

Michael O’Rourke is branch manager for Big Valley Mortgage, a branch of APMC. Reach him at 455-7070 or morourke@thelendingpros.com.

Michael O'rourke

LEAVE A COMMENT

Discussion | No comments

The Daily Republic does not necessarily condone the comments here, nor does it review every post. Read our full policy

.

Solano News

 
Solano Turkey Trot draws 2,600 to college

By Ryan McCarthy | From Page: A1 | Gallery

 
 
Il Fiorello schedules olive milling day

By Susan Hiland | From Page: A3

Movies just another course on Thanksgiving

By Susan Hiland | From Page: A3 | Gallery

 
Early Black Friday shoppers take advantage of deals

By Susan Hiland | From Page: A3 | Gallery

Solano College student body to mark World AIDS Day

By Maureen Fissolo | From Page: A3

 
Eagle Scout project adds floating docks at Rockville Park

By Susan Hiland | From Page: A4 | Gallery

 
.

US / World

‘Guardian angel,’ community join to give man home

By The Associated Press | From Page: A1

 
US celebrates Thanksgiving with parades, turkey

By The Associated Press | From Page: A3 | Gallery

Tons of marijuana seized in Central California

By The Associated Press | From Page: A4, 4 Comments

 
Gorilla death prompts San Francisco Zoo changes

By The Associated Press | From Page: A4, 1 Comment

Health agents still unpaid after plan’s rollout

By The Associated Press | From Page: A4, 1 Comment

 
California Burger King employee finds $100,000

By The Associated Press | From Page: A4, 1 Comment

Researchers discover ‘pre-cancers’ in blood

By The Associated Press | From Page: A5

 
At 1 month, US Ebola monitors finding no cases

By The Associated Press | From Page: A5

Families asked to host visitors for pope’s US trip

By The Associated Press | From Page: A5

 
35 arrested in Oakland after protest march

By The Associated Press | From Page: A6

A glance at Ferguson: Then, now and the future

By The Associated Press | From Page: A6, 1 Comment

 
For some, location of Brown’s hands irrelevant

By The Associated Press | From Page: A6, 2 Comments

Ferguson gives thanks after a quiet night

By The Associated Press | From Page: A6

 
Colorado mastodon bones show ancient warmer Earth

By The Associated Press | From Page: A7, 1 Comment

Queen of crime writing PD James dies aged 94

By The Associated Press | From Page: A10

 
Ebola aid dogged by coordination lags in Guinea

By The Associated Press | From Page: A10

Taliban attack rocks upscale Kabul district

By The Associated Press | From Page: A10

 
Small quake rattles California wine country

By The Associated Press | From Page: A12

.

Living

Today in History: Nov. 28, 2014

By The Associated Press | From Page: A2

 
Community Calendar: Nov. 28, 2014

By Susan Hiland | From Page: A2

Poor health is no excuse for not behaving like a caring person

By Kathy Mitchell and Marcy Sugar | From Page: A9

 
Horoscope for Nov. 28, 2014

By Holiday Mathis | From Page: A9

.

Entertainment

Week in preview: Nov. 28 to Dec. 4, 2014

By Amy Maginnis-Honey | From Page: B1

 
Singer John Mayer among ‘Late Late Show’ subs

By The Associated Press | From Page: B2

Review: ‘Horrible Bosses 2′ doesn’t work

By Jake Coyle | From Page: B2

 
Review: ‘Madagascar’ spin-off hatches family fun

By The Associated Press | From Page: B2 | Gallery

Prison theater transforms Colombian inmates

By The Associated Press | From Page: B2

 
Talking songs with She & Him

By Kim Durbin | From Page: B3

 
Reading Harry Potter gives clues to brain activity

By The Associated Press | From Page: B3

Entertainment calendar Nov. 28, 2014

By Amy Maginnis-Honey | From Page: B4

 
Cosby testimony describes accuser’s spiked story

By The Associated Press | From Page: B6

.

Sports

College notebook: Many happy returns for Arizona’s Bondurant

By Paul Farmer | From Page: B7 | Gallery

 
Sherman’s big night leads Seattle past 49ers again

By The Associated Press | From Page: B7, 1 Comment | Gallery

Rookie quarterback Carr is Raiders’ silver lining

By The Associated Press | From Page: B7

 
US cities urged to keep price tags down for 2024

By The Associated Press | From Page: B7

Eagles roll over Cowboys 33-10 for NFC East lead

By The Associated Press | From Page: B8 | Gallery

 
5 investigated in FIFA WCup bid corruption probe

By The Associated Press | From Page: B8

Johnson shines in Detroit’s 34-17 win over Chicago

By The Associated Press | From Page: B8

 
No. 9 UCLA must overcome Stanford for Pac-12 title

By The Associated Press | From Page: B10

Signups for Friday, Nov. 28, 2014

By Paul Farmer | From Page: B10

 
.

Business

Kia’s ‘Soulful’ first electric car

By Ann M. Job | From Page: C1

 
Automakers aim to drive away car computer hackers

By The Associated Press | From Page: C2

Google’s latest: A spoon that steadies tremors

By The Associated Press | From Page: B11

 
3 Reasons holiday shoppers will spend cautiously

By The Associated Press | From Page: B11

OPEC keeps oil output on hold despite low prices

By The Associated Press | From Page: B11

 
.

Obituaries

Deanna L. Haines

By Susan Hiland | From Page: A4

 
Esther Ringler

By Nancy Green | From Page: A4

.

Comics

Baby Blues

By Daily Republic Syndicated Content | From Page: A8

 
Baldo

By Daily Republic Syndicated Content | From Page: A8

Wizard of Id

By Daily Republic Syndicated Content | From Page: A8

 
Garfield

By Daily Republic Syndicated Content | From Page: A8

Dilbert

By Daily Republic Syndicated Content | From Page: A8

 
B.C.

By Daily Republic Syndicated Content | From Page: A8

Peanuts

By Daily Republic Syndicated Content | From Page: A8

 
Zits

By Daily Republic Syndicated Content | From Page: A8

Pickles

By Daily Republic Syndicated Content | From Page: A8

 
Beetle Bailey

By Daily Republic Syndicated Content | From Page: A8

Sally Forth

By Daily Republic Syndicated Content | From Page: A8

 
Frank and Ernest

By Daily Republic Syndicated Content | From Page: A8

Get Fuzzy

By Daily Republic Syndicated Content | From Page: A8

 
For Better or Worse

By Daily Republic Syndicated Content | From Page: A8

Rose is Rose

By Daily Republic Syndicated Content | From Page: A8

 
Blondie

By Daily Republic Syndicated Content | From Page: A8

Word Sleuth

By Daily Republic Syndicated Content | From Page: A9

 
Sudoku

By Daily Republic Syndicated Content | From Page: A9

Crossword

By Daily Republic Syndicated Content | From Page: A9

 
Cryptoquote

By Daily Republic Syndicated Content | From Page: A9

Bridge

By Daily Republic Syndicated Content | From Page: A9