FAIRFIELD-SUISUN, CALIFORNIA
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Letters to editor

Beware Microsoft telephone scam

By From page A8 | August 04, 2014

I received a phone call from a person saying that my Microsoft warranty had expired and they have monitored activity on my account by hackers trying to get into my system. The person said I need to have them check my system and update my warranty.

I asked what this would cost. They told me they were not asking for money. This is a service put out by Microsoft.

I spoke to them, trying to verify if they were really who they said they were, and it seemed to be OK until we were near the end of the “examination” of my system. They informed me that I needed to pay them $299 to complete the update or my computer would be permanently shut down. They asked for my password to get into my system and when I would not give it to them, they became very angry. I shut down my computer, which made them even madder, they started swearing at me and said I had to pay the money right now or they would not allow me to have control back of my computer. I then threatened to call Microsoft and report them for their unprofessional behavior. They hung up.

Be careful if you receive a call like this one. They said they have repaired and updated hundreds of Microsoft clients in this area. This is a scam and the public needs to know about it, so they will not become a victim.

Dixie Hall

Fairfield

Letter to the Editor

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Discussion | 4 comments

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  • JimboAugust 04, 2014 - 9:45 am

    My mother in law got one of the exact same calls. She played along clicking where they told her to. Everything went fine for the scammers right up until she asked them if it needed to be 'plugged into the internet' because she never was at her house on that computer, ever. What the above article leaves off unfortunately is the scam is usually to get you to go to a spoofed faked look alike website to download a program that lets them secretly control your computer. The worst of them will say they are doing a scan and are actually going in shutting down essential systems your computer needs to work properly. Then as you get a warning pop up screen they claim it is a 'virus' and demand money to 'fix' your computer. Moral: NEVER download software from unsolicited ANYTHING such as emails, calls, etc. And lets even give that a timeframe, EVER.

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  • SKAugust 04, 2014 - 12:32 pm

    This is an old scam reserved for SUCKERS>>LOL LOL :-). I have told this advice many times in discussion groups. Never EVER answer ANY calls from ANY number that you do not know, unless a certain party is expected, using a great tool, CALLER ID which nearly all cell phones have, but a small charge on a landline. If you do not have CALLER ID, nor want it, let ALL your calls go to your ANSWERING machine, monitoring them, or VM (Voice Mail).

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  • General Fadi BasemAugust 04, 2014 - 7:48 pm

    SK has great advice when suggesting the use of call screening using your answering machine (home phone) or voice mail on your cell. You should be wary of caller ID however. Caller ID numbers can be falsified. It's called "caller id spoofing" and it works similar to spoofing of IP addresses on the internet. Some caller ID spoofers get some funs out of calling 911 using the spoofed caller ID. It's called "swatting". So don't rely too much on caller ID. It's not totally reliable, just another flawed tool.

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  • SKAugust 04, 2014 - 10:51 pm

    But the same thing applies. A spoofed number is one you probably would not know, SO DON'T ANSWER IT :-)

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