VACAVILLE — Travis Credit Union’s bedrock concept is one of people helping people.
And the readers of the Daily Republic apparently agree, since the Vacaville-based credit union earned the most votes of all the participating businesses in the 2012 Readers Choice balloting.
Mark Frazitta of Fairfield joined Travis Credit Union when he moved here in 1997 and said he seldom has to wait in a line to get help.
Top Readers’ Choice vote recipient
Travis Credit Union. 1 Travis Way, Vacaville. Phone: 449-4000. Website: http://www.traviscu.org.
Other top vote getters:
- Big 5 Sporting Goods
- Kaiser Permanente
- Larry’s Produce
- Pearson’s Appliance & TV
- Trader Joe’s
- Texas Roadhouse
“Every time that I go in there, they have enough tellers. I have a checking account and a savings account with them,” Frazitta said. “Their customer service is excellent. When I have questions, they always answer them and they are always friendly. Their fees are lower and their interest rates are lower.”
Kathy Young of Fairfield became a member three years ago after she and her husband were dissatisfied with their old bank. They decided to give Travis Credit Union a try, partly because it had been a part of the community for such a long time.
“We went in to talk to Travis Credit Union and we have been very satisfied with them since then. It has excellent customer service and it is just as close as our old bank. They are always friendly,” said Young, who has her checking account with Travis Credit Union and uses the credit union’s online bill paying services.
President and CEO Patsy Van Ouwerkerk points out that Travis Credit Union’s most valuable asset is its employees, who are committed to helping the credit union’s members improve their financial well-being by knowing each member’s particular needs. She said that goes all the way back to the beginning.
Travis Credit Union was founded in 1951 as a federally chartered credit union to serve the military service members and civilian workers at Travis Air Force Base. After its first year, the credit union had 72 members and $2,271 in assets.
It is now a major presence in not only Solano County, but in Napa, Merced, Yolo and Contra Costa counties. Its assets now total approximately $1.8 billion and it serves more than 177,000 members through a network of 21 branches.
Travis Credit Union offers a wide array of products and services, such as interest-bearing checking accounts, savings, certificate and money market accounts, credit card and consumer loan products, business loans, auto loans and mortgage financing packages.
Those 177,000 people are who the credit union is responsible to and not any shareholders, Van Ouwerkerk said.
Since the credit union is member-owned, the profits are returned to them in the form of better value on its products and services, more branch locations and steady improvement of how the credit union delivers its products.
Van Ouwerkerk not only is very proud of the credit union’s wide array of financial services and its community involvements, she also proudly points to the amount of financial education that is provided to people through workshops, seminars, videos, website tutorials and the quarterly newsletter, Smart Money Matters.
The credit union has a history of offering a variety of community services, such as free tax return services for anyone making less than $50,000, seminars on subjects that include how to buy a home, reverse mortgages, protecting yourself from identity theft and financial planning.
It also offers free workshops on financial literacy to residents and youth to help build a more informed, financially secure, confident and fiscally healthy community.
Reach Ian Thompson at 427-6976 or [email protected]