Friday, February 27, 2015
FAIRFIELD-SUISUN, CALIFORNIA
99 CENTS

Ask for Window 3 at DMV

By
From page A5 | September 15, 2012 |

bass column sig

In times like these, we have a tendency to be very critical of government — about how recklessly they spend our money. Most of the time, it’s with good reason.

I know how critical I can be. I stay upset with government at all levels most of the time, but every now and then something happens to remind us that government employees can be caring, helpful and friendly.

Such was the case with the woman at Window 3.

My sweet wife lost her California DMV identification card. I dreaded the task of getting it replaced at the DMV in Fairfield, but it wasn’t a problem at all. Actually, it turned out to be a very pleasant experience and took very little time.

I called and made an appointment. Our appointment was at 10 a.m. with the woman at Window 3. We were in and out by 10:30 a.m. The woman at Window 3 even looked up information from my wife’s file when we didn’t have it with us.

“Not to worry,” she kept saying. Turns out she made sure we had no reason to worry.

She even made a copy of my wife’s picture we can use for identification, just in case we need it. It was a complete and thorough customer service experience for us and a complete and thorough customer service delivery experience for the woman at Window 3.

I hope someone at the DMV reads these words. Thank you for the great service and unexpectedly pleasant experience. Good service by frontline employees usually is a reflection of good management. I apologize for failing to get the name of the nice woman at Window 3. I hope she reads this and knows that I am writing about her.

Good-service businesses almost always provide that extra little bit of attention and service. For me, that was especially true when I bought flowers for my wife and niece.

I went to Ann at The Flower Basket on Horizon Drive in Fairfield. Ann is an old friend and former Rotarian. I bought two bouquets. One for my wife of 60 years to recognize our anniversary. Nothing ostentatious. She doesn’t remember anyway. I figured it is better to buy more bouquets because the memory span is so short.

The second bouquet was for my niece, Vickie, who has been a lifesaver for me. I wanted something that said more than a mere “thank you” could say. The flowers were very special — much more and much nicer than I expected. And with it I got a hug from an old friend.

If you have a special occasion that suggests flowers, call Ann. You’ll always get great service and beautiful flowers. I can’t guarantee that you’ll get a hug, though. Unless you’re special.

Murray Bass can be reached at 427-0744 or [email protected]

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