Monday, April 21, 2014
FAIRFIELD-SUISUN, CALIFORNIA
99 CENTS

Ask for Window 3 at DMV

By
From page A5 | September 15, 2012 | Leave Comment

bass column sig

In times like these, we have a tendency to be very critical of government — about how recklessly they spend our money. Most of the time, it’s with good reason.

I know how critical I can be. I stay upset with government at all levels most of the time, but every now and then something happens to remind us that government employees can be caring, helpful and friendly.

Such was the case with the woman at Window 3.

My sweet wife lost her California DMV identification card. I dreaded the task of getting it replaced at the DMV in Fairfield, but it wasn’t a problem at all. Actually, it turned out to be a very pleasant experience and took very little time.

I called and made an appointment. Our appointment was at 10 a.m. with the woman at Window 3. We were in and out by 10:30 a.m. The woman at Window 3 even looked up information from my wife’s file when we didn’t have it with us.

“Not to worry,” she kept saying. Turns out she made sure we had no reason to worry.

She even made a copy of my wife’s picture we can use for identification, just in case we need it. It was a complete and thorough customer service experience for us and a complete and thorough customer service delivery experience for the woman at Window 3.

I hope someone at the DMV reads these words. Thank you for the great service and unexpectedly pleasant experience. Good service by frontline employees usually is a reflection of good management. I apologize for failing to get the name of the nice woman at Window 3. I hope she reads this and knows that I am writing about her.

Good-service businesses almost always provide that extra little bit of attention and service. For me, that was especially true when I bought flowers for my wife and niece.

I went to Ann at The Flower Basket on Horizon Drive in Fairfield. Ann is an old friend and former Rotarian. I bought two bouquets. One for my wife of 60 years to recognize our anniversary. Nothing ostentatious. She doesn’t remember anyway. I figured it is better to buy more bouquets because the memory span is so short.

The second bouquet was for my niece, Vickie, who has been a lifesaver for me. I wanted something that said more than a mere “thank you” could say. The flowers were very special — much more and much nicer than I expected. And with it I got a hug from an old friend.

If you have a special occasion that suggests flowers, call Ann. You’ll always get great service and beautiful flowers. I can’t guarantee that you’ll get a hug, though. Unless you’re special.

Murray Bass can be reached at 427-0744 or mzb60@comcast.net.

LEAVE A COMMENT

Discussion | No comments

The Daily Republic does not necessarily condone the comments here, nor does it review every post. Read our full policy

.

Solano News

Fairfield police: Man shot while driving on I-80

By Adrienne Harris | From Page: A1

 
Jelly Belly artist finds her work sweet

By Ian Thompson | From Page: A1 | Gallery

Rodriguez musicians win big in Reno

By Amy Maginnis-Honey | From Page: A1

 
Best of the best compete at dog show

By Adrienne Harris | From Page: A3 | Gallery

Fairfield police log: April 19, 2014

By Susan Hiland | From Page: A9

 
Suisun City police log: April 19, 2014

By Susan Hiland | From Page: A9

Fairfield police log: April 18, 2014

By Susan Hiland | From Page: A9

 
Suisun City police log: April 18, 2014

By Susan Hiland | From Page: A9

Street-sweeping dealership comes to Fairfield

By Barry Eberling | From Page: A11 | Gallery

 
Networking event at Solano College

By Barry Eberling | From Page: A11

North Bay Pediatrics marks anniversary

By Barry Eberling | From Page: A11

 
Firm facilitates building lease in Fairfield

By Barry Eberling | From Page: A11

Weather for Monday, April 21, 2014

By Daily Republic staff | From Page: B12

 
.

US / World

.

Opinion

Legislature critic is selective

By Letter to the Editor | From Page: A8

 
.

Living

.

Entertainment

.

Sports

Young Clippers try to mature against Warriors

By The Associated Press | From Page: B1 | Gallery

 
Sharks take 2-0 series lead with 7-2 win vs. Kings

By The Associated Press | From Page: B1 | Gallery

NBA: Refs missed foul call in Warriors-Clippers

By The Associated Press | From Page: B1

 
Chavez gets 1st win, A’s complete sweep of Astros

By The Associated Press | From Page: B1

 
Posey, Lincecum lead Giants to 4-3 win

By The Associated Press | From Page: B1 | Gallery

Prep baseball: Pair of 10-run innings powers Vikings to win

By Daily Republic staff | From Page: B2

 
Prizefighter Rubin ‘Hurricane’ Carter dies at 76

By The Associated Press | From Page: B2 | Gallery

Red Sox remember Boston Marathon victims

By The Associated Press | From Page: B2

 
After bombs, Boston Marathon under tight security

By The Associated Press | From Page: B2

Wawrinka beats Federer to win Monte Carlo Masters

By The Associated Press | From Page: B2

 
Westwood wins Malaysian Open

By The Associated Press | From Page: B2

Jimenez closes with 67 to win Greater Gwinnett

By The Associated Press | From Page: B2

 
Kuchar rallies from 4 back to win RBC Heritage

By The Associated Press | From Page: B2 | Gallery

 
Duncan scores 27 points, Spurs beat Mavs 90-85

By The Associated Press | From Page: B8

James, Wade lead Heat past Bobcats 99-88 in Game 1

By The Associated Press | From Page: B8

 
Nene dominates, Wizards rally past Bulls, 102-93

By The Associated Press | From Page: B8 | Gallery

Aldridge leads Portland over Houston 122-120 in OT

By The Associated Press | From Page: B8

 
.

Business

 
.

Obituaries

Anne Irene Elizabeth Fulgoni

By Nancy Green | From Page: A4, 2 Comments

 
.

Comics