Local Business

Study ranks Kaiser as most satisfying health plan

By From page B5 | March 13, 2014

FAIRFIELD — A recent study of customer satisfaction ranked Kaiser Permanente the best health plan in California for the seventh year in a row.

Kaiser Permanente outperformed seven other health plans, scoring 756 on a 1,000-point scale, in the J.D. Power 2014 U.S. Member Health Plan Study, according to Kaiser Permanente in a press release. Scoring 76 points higher than the average health plan in the state, the organization performed particularly well in the areas of customer service, provider choice, coverage and benefits, and information and communication, according to Kaiser.

The study, which was conducted from December 2013 to January 2014, reflects the responses of more than 34,000 members in 138 commercial health plans throughout the United States, according to the release.

Kaiser Permanente serves more than 7 million members in California.

Reach Adrienne Harris at 427-6956 or [email protected] Follow her on Twitter at www.twitter.com/aharrisdr.

Adrienne Harris

Adrienne Harris

Adrienne joined the Daily Republic in September 2009. She earned her journalism degree at the University of Florida in 2005 and has worked at newspapers in Fort Pierce, Fla.; Las Cruces, N.M.; and El Paso, Texas.

Discussion | 4 comments

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  • CD BrooksMarch 13, 2014 - 6:55 am

    We've been with Kaiser since 1972. At that time we went to the Walnut Creek facility and back then, everybody collected in a large room and waited to be called. You couldn't make appointments and the wait could be three hours to see a doctor. They have come a long way they've taken very good care of our family and continue to do so. We would never go anywhere else.

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  • patrickMarch 13, 2014 - 12:38 pm

    DITTO cd. i worked heavy construction and we moved dirt for the Kaiser clinic in Vallejo which then added the hospital. Then the clinic in ff. The parking in Vallejo Kaiser became so bad that it was a blessing when the Vacaville facility was constructed.

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  • CaiobellaMarch 13, 2014 - 1:55 pm

    I am of the opposite opinion. Nothing but trouble since my employer switched to Kaiser. I pay much high premiums for poor care.The doctors have to go look up every symptom. Random charges are piled on, even after getting advance quotes from Kaiser's financial office. The worst was when I had my kids. I ended up paying a copay for both myself and my newly born child. Kaiser's policy required them to stay separate from me, their pharmacy was not open on weekends so I had no postpartum pain control and their nurses would not allow any of us to sleep as they came in to check blood pressure and take blood ever hour. Now, I go to low cost clinic and pay much less than I would paying Kaiser's deductibles and copays.

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  • mescMarch 13, 2014 - 5:57 pm

    I recently moved my health care to Sutter on Low Court. I am so very happy. The doctor listened to me, really listened. Then he made referrals as I needed and before I made it back to my car to go home, I already had 2 calls and booked appts. Well Done Sutter! Congrats to Kaiser for stepping up from where it used to be and no matter any insurance, I avoid northbay.

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