FAIRFIELD — A recent study of customer satisfaction ranked Kaiser Permanente the best health plan in California for the seventh year in a row.
Kaiser Permanente outperformed seven other health plans, scoring 756 on a 1,000-point scale, in the J.D. Power 2014 U.S. Member Health Plan Study, according to Kaiser Permanente in a press release. Scoring 76 points higher than the average health plan in the state, the organization performed particularly well in the areas of customer service, provider choice, coverage and benefits, and information and communication, according to Kaiser.
The study, which was conducted from December 2013 to January 2014, reflects the responses of more than 34,000 members in 138 commercial health plans throughout the United States, according to the release.
Kaiser Permanente serves more than 7 million members in California.
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