Wednesday, July 30, 2014
FAIRFIELD-SUISUN, CALIFORNIA
99 CENTS

City rolls out new software to enhance service

Change is good, but it also can be challenging.

This past week, the Fairfield Community Development Department “went live” on the first stage of a brand new e-government software system that will enhance customer service by improving the submittal and tracking of planning and building applications. When fully integrated, the TrakIt software system is going to allow an architect, engineer or homeowner to electronically submit for a planning or building permit and also monitor the application process from their own computer.

Learning a new computer system is always an interesting experience, and the city staff interviewed about the new system spoke highly of its potential to greatly improve customer service while acknowledging the extensive, time-consuming training required.

“The TrakIt system will result in a better customer experience during the application process,” said David Doyle, the city’s chief building official. “The system allows us greater movement toward electronic application submittal, records storage and retrieval, the overall tracking of projects, and improved coordination between different departments, agencies and staff. We are only entering the first phase of project implementation and it has required a lot of staff time but the software looks impressive.”

Approximately 18 months ago, the Community Development Department determined that the existing permitting and project tracking systems were not meeting the city’s needs – or the needs of contractors, businesses and the general public. After extensive research, interviews, consultation with other agencies and product testing, the city selected CRW Systems Inc. of San Diego to work with a multidepartmental team to develop a semicustomized permit and project tracking system for the city.

CRW focuses on improving how local governments operate. Other Solano cities have also chosen to implement CRW software.

Developing this system required the city to work closely with CRW to define how the department processes permits and planning applications. In other words, the city had to carefully look at how business is currently done and the best ways to coordinate future applications and approvals. In the past, the Community Development Department used several separate and distinct permit and project tracking software systems. There was no direct communication between building permit software and planning project tracking.

The CRW product, TrakIt, changes this approach.

TrakIt is an Internet-based software package that integrates projects with the city’s geographic information system. All planning projects and building permits are linked geographically to a parcel and/or address, and can be linked to GIS-based parcel maps. A planner or a building technician can now easily see all of the applications and projects associated with an address or a parcel.

The TrakIt software also allows the Community Development Department to easily coordinate the review of projects and building permits. The TrakIt software assigns reviewers automatically, establishes a calendar for review and coordinates comments and conditions of approval. Outside agencies will be able to communicate with the city on projects via an online agency portal.

TrakIt also simplifies record keeping.

When a project is received, the application and supporting drawings, plans and other documents can be immediately scanned into and attached to the geographic record and project record. Accessing these drawings and documents is thus simple and based on the address, parcel number or GIS map parcel. Full-scale plans will still be taken in for more complex projects.

As powerful as TrakIt is, the city anticipates even more benefits in the future. Over the next several months, the city will begin integrating a Web-based portal that will enable residents, contractors, architects and other parties to submit applications online. Of course, the Community Development Department will still have staff available at City Hall to help the public with applications and projects, but the online portal will enable the customer to have a simple application process for certain routine projects.

Over the next few weeks, Community Development Department staff will continue to work with TrakIt to learn the system. There are inevitable glitches and a learning curve, so they ask for patience as they get up to speed on the system. Nonetheless, the city is excited about the new software, which allows for better service to customers. As CRW Systems notes, “The right technology can help local governments simplify, reduce costs, and gain new agency capabilities.”

This is already evident with the new TrakIt system.

Economic Notes is an update from Fairfield City Hall written by Brian Miller and Karl Dumas of the Fairfield Planning and Development Department. They can be contacted at 428-7461 or email at kdumas@fairfield.ca.gov or bkmiller@fairfield.ca.gov.

Brian Miller and Karl Dumas

LEAVE A COMMENT

Discussion | No comments

The Daily Republic does not necessarily condone the comments here, nor does it review every post. Read our full policy

.

Solano News

Solano County Fair set to open Wednesday

By Ryan McCarthy | From Page: A1 | Gallery

 
Marketing study looks at Berryessa resorts

By Barry Eberling | From Page: A1, 2 Comments | Gallery

 
Library teens plan summer reading party

By Glen Faison | From Page: A3

Fairfield tries to end Cordelia Road detour

By Barry Eberling | From Page: A3, 15 Comments | Gallery

 
Caltrans makes I-80 lane change

By Barry Eberling | From Page: A3, 5 Comments

 
Police arrest suspected intruder

By Barry Eberling | From Page: A3, 6 Comments | Gallery

Activity is Medicine program coming to Suisun senior center

By Amy Maginnis-Honey | From Page: A3

 
 
Big-rig crash shuts down freeway onramp

By Amy Maginnis-Honey | From Page: A5, 2 Comments | Gallery

 
Big-rig driver strikes telephone lines in Fairfield

By Ryan McCarthy | From Page: A6, 5 Comments | Gallery

 
‘Guardians of the Galaxy’ primed for big screen

By Amy Maginnis-Honey | From Page: A7 | Gallery

 
Icon sends first A5 into the skies on maiden flight

By Susan Winlow | From Page: B7

Suisun City police log: July 28, 2014

By Glen Faison | From Page: A12

 
Fairfield police log: July 27, 2014

By Glen Faison | From Page: A12

Suisun City police log: June 27, 2014

By Glen Faison | From Page: A12

 
Fairfield police log: July 28, 2014

By Glen Faison | From Page: A12

Weather for Wedneday, July 30, 2014

By Daily Republic staff | From Page: B14

 
.

US / World

Hamas demands for cease-fire and Israel’s concerns

By The Associated Press | From Page: A1, 1 Comment

 
Israel hits symbols of Hamas rule; scores killed

By The Associated Press | From Page: A1

Fist bumps less germy than handshakes, study says

By The Associated Press | From Page: A2, 3 Comments | Gallery

 
New California fines for wasting water take effect

By The Associated Press | From Page: A5, 1 Comment

California lifeguard injured by lightning improves

By The Associated Press | From Page: A5

 
PG&E charged with obstruction over San Bruno blast

By The Associated Press | From Page: A5

Chevron California refinery overhaul up for vote

By The Associated Press | From Page: A5

 
Crews make gains on 2 California wildfires

By The Associated Press | From Page: A8 | Gallery

Tuberculosis patient who refused care is arrested

By The Associated Press | From Page: A8 | Gallery

 
4 charged with murder in death of USC student

By The Associated Press | From Page: A8

Last crew member of Enola Gay dies in Georgia

By The Associated Press | From Page: A9

 
Poll: Immigration concerns rise with tide of kids

By The Associated Press | From Page: A9 | Gallery

Shelling adds to mounting civilian toll in Ukraine

By The Associated Press | From Page: A10

 
US, Europe impose tough new sanctions on Russia

By The Associated Press | From Page: A10 | Gallery

Generation of tanners see spike in deadly melanoma

By The Associated Press | From Page: A12, 1 Comment

 
Senate confirms McDonald as VA secretary

By The Associated Press | From Page: A12 | Gallery

Body of young stowaway found in US cargo plane

By The Associated Press | From Page: A12

 
Report: Health premiums rose significantly in 2014

By The Associated Press | From Page: A12, 1 Comment

Highway, bridge money at risk: Senate to vote

By The Associated Press | From Page: A12

 
Senate bill would end NSA phone records collection

By The Associated Press | From Page: A12

Liberians in US worry about Ebola outbreak

By The Associated Press | From Page: A13

 
Top doctor dies from Ebola after treating dozens

By The Associated Press | From Page: A13, 1 Comment

.

Opinion

Red light camera fate now uncertain in state

By Thomas Elias | From Page: A11

 
Obscure state agency creates big money problems

By Dan Walters | From Page: A11

Some people have missed the drought memo

By Letter to the Editor | From Page: A11, 17 Comments

 
What kids don’t know would shock you

By Letter to the Editor | From Page: A11, 34 Comments

 
Cemetery support committee thanks sponsors

By Letter to the Editor | From Page: A11

.

Living

Today in History for July 30, 2014

By The Associated Press | From Page: A2

 
Community Calendar: July 30, 2014

By Susan Hiland | From Page: A2

What to do when ‘it’ hits the fan

By Barton Goldsmith | From Page: A2

 
Horoscopes for July 30, 2014

By Holiday Mathis | From Page: B5

I like Liam, but I think he’s interested in another girl

By Kathy Mitchell and Marcy Sugar | From Page: B5

 
A do-ahead dinner to make back-to-school smoother

By The Associated Press | From Page: B6

You too can bake artisanal quality bread at home

By Elizabeth Karmel | From Page: B6

 
A healthy afterschool snack that eats like a treat

By The Associated Press | From Page: B6

.

Entertainment

‘Sharknado’ sequel has bite and lots of laughs

By Frazier Moore | From Page: A7 | Gallery

 
TVGrid

By Daily Republic Syndicated Content | From Page: B7

Music aside, Queen of Soul is pumped for fair food

By The Associated Press | From Page: A7

 
Sarah Palin launches online subscription channel

By The Associated Press | From Page: A7, 2 Comments | Gallery

.

Sports

NCAA settles head-injury suit, will change rules

By The Associated Press | From Page: B1

 
49ers WR Brandon Lloyd enjoying return to NFL

By The Associated Press | From Page: B1

Schaub settles in as Raiders starting QB

By The Associated Press | From Page: B1 | Gallery

 
Fairfield Indians blank Next Level Athletic to win SRL tournament title

By Daily Republic staff | From Page: B1 | Gallery

 
Vin Scully to return for 66th season in LA in 2015

By The Associated Press | From Page: B2

Mudcats tie Vacaville Admirals

By Daily Republic staff | From Page: B2

 
No joke: Kings’ Cousins hopes for Team USA shot

By The Associated Press | From Page: B2 | Gallery

Liriano fans 11 in Pirates’ 3-1 win

By The Associated Press | From Page: B2

 
Athletics rally for 6 runs in 9th, beat Astros 7-4

By The Associated Press | From Page: B2 | Gallery

Husband arrested in death of NBA player’s aunt

By The Associated Press | From Page: B2

 
Triple-A brawl results in 11 suspensions

By The Associated Press | From Page: B2

Broken water main floods UCLA; 5 people rescued

By The Associated Press | From Page: B2

 
49ers sign former Cardinals RB Alfonso Smith

By The Associated Press | From Page: B2

 
This date in sports history for Wednesday, July 30, 2014

By The Associated Press | From Page: B3

.

Business

Study: 35 percent in US facing debt collectors

By The Associated Press | From Page: B7

 
McDonald’s could be liable for labor practices

By The Associated Press | From Page: B8

Food writers subpoenaed in ‘pink slime’ lawsuit

By The Associated Press | From Page: B8

 
Stocks end lower ahead of economic data

By The Associated Press | From Page: B8

Twitter 2Q results soar, stock flies high

By The Associated Press | From Page: B8

 
.

Obituaries

Jack L Hudack

By Nancy Green | From Page: A4

 
Robert Dale Myers Sr.

By Nancy Green | From Page: A4

Jeanetta M. Hale

By Nancy Green | From Page: A4

 
Patricia Jo McDonald

By Nancy Green | From Page: A4

.

Comics

Frank and Ernest

By Daily Republic Syndicated Content | From Page: B4

 
Sally Forth

By Daily Republic Syndicated Content | From Page: B4

Dilbert

By Daily Republic Syndicated Content | From Page: B4

 
Zits

By Daily Republic Syndicated Content | From Page: B4

Beetle Bailey

By Daily Republic Syndicated Content | From Page: B4

 
Get Fuzzy

By Daily Republic Syndicated Content | From Page: B4

Pickles

By Daily Republic Syndicated Content | From Page: B4

 
Baldo

By Daily Republic Syndicated Content | From Page: B4

Wizard of Id

By Daily Republic Syndicated Content | From Page: B4

 
Baby Blues

By Daily Republic Syndicated Content | From Page: B4

Peanuts

By Daily Republic Syndicated Content | From Page: B4

 
Rose is Rose

By Daily Republic Syndicated Content | From Page: B4

For Better or Worse

By Daily Republic Syndicated Content | From Page: B4

 
Garfield

By Daily Republic Syndicated Content | From Page: B4

Blondie

By Daily Republic Syndicated Content | From Page: B4

 
Crossword

By Daily Republic Syndicated Content | From Page: B5

Sudoku

By Daily Republic Syndicated Content | From Page: B5

 
Bridge

By Daily Republic Syndicated Content | From Page: B5

Word Sleuth

By Daily Republic Syndicated Content | From Page: B5

 
Cryptoquote

By Daily Republic Syndicated Content | From Page: B5