Sunday, November 23, 2014
FAIRFIELD-SUISUN, CALIFORNIA
99 CENTS

United lures top fliers with promise of a hot meal

By
From page B11 | August 22, 2014 |

NEW YORK — To win the hearts of frequent business travelers, United Airlines is going through their stomachs.

The carrier has been looking for ways to woo back some of its top fliers who defected to other carriers following a rocky merger with Continental Airlines. So, it’s upgrading first class food options and replacing snacks with full meals on some of its shortest flights.

The changes, announced Thursday, mean that instead of potato chips, chocolate chip cookies and bananas, passengers on flights of at least 800 miles will get meals such as chicken and mozzarella on a tomato focaccia roll and turkey and Swiss cheese on a cranberry baguette. Currently, meals are only served on flights of 900 miles or more — trips that usually last close to two hours.

Passengers on 106 extra daily flights — spread out over 13 routes, such as Houston-to-Des Moines, Iowa — will be getting full meal service starting in February.

The move comes as American Airlines goes the other way, eliminating hot meals on most flights less than 1,000 miles starting Sept. 1. The change — which upset many frequent fliers — is part of American’s merger with US Airways and does expand meals to some US Airways flights that previously only had snacks. Delta Air Lines serves first class meals on flights of more than 900 miles.

That means United will offer full meals on more short flights than its competitors, although each airline makes exceptions for some key shorter business routes like the 731-mile trip between New York and Chicago.

United already this month replaced two bland salad options with four heartier choices. Starting Sept. 1, three frozen and reheated sandwiches currently served will be replaced by eight sandwich and wrap choices made daily. In the fall, it will add Prosecco sparkling wine to its beverage menu.

“Customers shouldn’t have to make sacrifices just because they are onboard an aircraft,” says Todd Traynor-Corey, the airline’s managing director of food design.

That might be true, but in an industry known for its razor-thin profit margins, food has always been a target of cost-cutting. With U.S. airlines each year carrying 645 million passengers domestically, every little food decision had big implications. In the 1980s, then American Airlines CEO Robert Crandall famously decided to remove a single olive from every salad. The thought was: passengers wouldn’t notice and American would save $40,000 a year.

It’s been a decade since most airlines stopped serving free meals in coach on domestic flights.

Dennis Cary, an airline consultant with ICF International, says meals alone won’t drive passengers to one airline over another, but can help leave a better impression of a flight.

“It’s on the margin,” Cary says, “but it’s one of the things people like to talk about.”

United has been struggling since its 2010 merger with Continental. It lags behind American and Delta in the number of planes with Wi-Fi, its on-time performance slipped and a series of computer glitches have left passengers angry. Business travelers who fly weekly got fed up with the repeated problems; other airlines were successful in luring some away.

CEO Jeff Smisek has struggled to collect the same high airfares from business customers that other airline do, leading to pressure from Wall Street analysts. Improving food could be a start to winning back some passengers.

A hot meal on a two-hour flight might not sound like a necessity, but for busy frequent fliers it might be the only chance to grab a bite.

“Business travelers, running from a meeting to catch an earlier flight, don’t have the time stop and pick up food along the way,” says Gary Leff, co-founder of online frequent flier discussion site MilePoint.

 

The Associated Press

The Associated Press

LEAVE A COMMENT

Discussion | No comments

The Daily Republic does not necessarily condone the comments here, nor does it review every post. Read our full policy

.

Solano News

Fairfield-Suisun sits between bay, valley

By Barry Eberling | From Page: A1, 2 Comments | Gallery

 
Teens at Boys & Girls Clubs get their own place

By Amy Maginnis-Honey | From Page: C1 | Gallery

Salvation Army gets ready for Thanksgiving

By Susan Hiland | From Page: A1 | Gallery

 
New mobile office adds reach to The Salvation Army

By Susan Hiland | From Page: A1

Time to start a local hall of fame

By Brad Stanhope | From Page: A2

 
Conservancy plans Quail Ridge Walk in December

By Susan Hiland | From Page: A3

Film festival brings people together for good causes

By Susan Hiland | From Page: A3 | Gallery

 
Suicide prevention day event comes to Solano

By Susan Hiland | From Page: A3

Advance preparation mitigates frost damage

By Kathy Low | From Page: C4

 
Sudden Infant Death awareness and prevention

By Susan Whalen | From Page: C4

Weather for Sunday, Nov. 23, 2014

By Daily Republic staff | From Page: B6

 
Market prime for correction? Maybe yes, maybe no

By Bud Stevenson | From Page: B7

 
Two injured in Fairfield shooting

By Ian Thompson | From Page: A12

.

US / World

Storms raise hope in California drought

By The Associated Press | From Page: A1

 
Gambling nuke commander linked to fake poker chips

By The Associated Press | From Page: A1

Winners and losers under Obama’s immigration plan

By The Associated Press | From Page: A4

 
WWII mementos found in suitcase at thrift store

By The Associated Press | From Page: A5

 
Kohler introduces odor-eating toilet seat

By The Associated Press | From Page: A5

Civic group: No Ferguson grand jury decision yet

By The Associated Press | From Page: A5

 
Police: Pregnant woman, 3 others fatally shot

By The Associated Press | From Page: A6

Hawaii airline tells pilots to return $4,000 bonus

By The Associated Press | From Page: A6

 
Dogfighting thrives in years since Vick case

By The Associated Press | From Page: A6

Man sets house on fire, kills responding deputy

By The Associated Press | From Page: A6

 
Report: Washington toddler shot playing with gun

By The Associated Press | From Page: A6

Official: SD man kills 4, including self, wounds 1

By The Associated Press | From Page: A7

 
Pope meets with autistic children

By The Associated Press | From Page: A7

Biden announces new aid for Syrian refugees

By The Associated Press | From Page: A9

 
AP sources: Obama broadens mission in Afghanistan

By The Associated Press | From Page: A9

Somalia’s al-Shabab kills 28 non-Muslims in Kenya

By The Associated Press | From Page: A9

 
Kerry says gaps remain in talks about Iran’s nukes

By The Associated Press | From Page: A9

Japan earthquake collapses homes, causes injuries

By The Associated Press | From Page: A10

 
Iraqi forces, Islamic State group battle in Ramadi

By The Associated Press | From Page: A10

.

Opinion

Are we sheltered by broadcast news?

By Rod Keck | From Page: A8

 
State Capitol braces for budget battle

By Dan Walters | From Page: A8

 
Editorial Cartoon: Nov. 23, 2014

By Daily Republic Syndicated Content | From Page: A8

 
Act of kindness at Raiders game

By Letter to the Editor | From Page: A8

.

Living

Today in History: Nov. 23, 2014

By The Associated Press | From Page: A2

 
Community Calendar: Nov. 23, 2014

By Susan Hiland | From Page: A2

Give the gift of gratitude this holiday season

By Dalia Adams | From Page: C3

 
Buddhist community builds shrine in Pineville yard

By The Associated Press | From Page: C3

Caught up in the spirt of the music

By The Associated Press | From Page: C3

 
Horoscopes for Nov. 23, 2014

By Holiday Mathis | From Page: C4

Hackers can get into everything, including your camera lens

By Kathy Mitchell and Marcy Sugar | From Page: C4

 
Library project puts 50 years of yearbooks online

By The Associated Press | From Page: C6

Metrosexuals be gone: Europe is agog for beards

By The Associated Press | From Page: C6

 
Graphic novel teaching history at Mississippi schools

By The Associated Press | From Page: C6

.

Entertainment

PUBLISHERS WEEKLY BEST-SELLERS

By The Associated Press | From Page: C2

 
Lamott offers healing words in ‘Small Victories’

By The Associated Press | From Page: C2

Eddie Izzard has book deal

By The Associated Press | From Page: C2

 
Whoopi Goldberg writing book about marriage

By The Associated Press | From Page: C2

Bryan Cranston reads profane hit nursery rhyme

By The Associated Press | From Page: C2

 
TVGrid

By Daily Republic Syndicated Content | From Page: B11

.

Sports

49ers host Redskins looking for third straight win

By The Associated Press | From Page: B1 | Gallery

 
Cousins lifts sluggish Kings over Wolves, 113-101

By The Associated Press | From Page: B1

Stanford routs rival Cal 38-17 in 117th Big Game

By The Associated Press | From Page: B1

 
Sacramento State downs UC Davis 41-30

By The Associated Press | From Page: B1

 
Giants World Series exhibit goes on display Monday

By The Associated Press | From Page: B2

Vermette nets winner for Coyotes vs. Sharks

By The Associated Press | From Page: B2

 
Green says he’s ready to return to lineup for Broncos

By The Associated Press | From Page: B2

Bills practice in Detroit prepping for Jets game

By The Associated Press | From Page: B2

 
No. 4 Duke tops Stanford to win Coaches vs Cancer

By The Associated Press | From Page: B2

 
Vacaville Christian’s Kenyon voted Sierra Delta League MVP

By Daily Republic staff | From Page: B2

Suzy Whaley becomes 1st female officer at PGA

By The Associated Press | From Page: B2

 
Harvard beats Yale 31-24 in The Game

By The Associated Press | From Page: B3

Oklahoma’s Perine runs for record 427 yards

By The Associated Press | From Page: B3

 
Rivalry 150 goes to Lafayette, 27-7 over Lehigh

By The Associated Press | From Page: B3

 
Bowling results for Sunday, Nov. 23, 2014

By Daily Republic | From Page: B4

Bocce results for Sunday, Nov. 23, 2014

By Daily Republic | From Page: B4

 
Bicycle racing for Sunday, Nov. 23, 2014

By Daily Republic | From Page: B4

Granada clings to 1-shot lead at LPGA finale

By The Associated Press | From Page: B4

 
Swiss lead France 2-1 in Davis Cup final

By The Associated Press | From Page: B4 | Gallery

 
This date in sports history for Sunday, Nov. 23, 2014

By The Associated Press | From Page: B5

.

Business

Businesses cash in as women chase bigger butts

By The Associated Press | From Page: B7

 
Tips on getting deals during Black Friday blitz

By The Associated Press | From Page: B7

 
Most US unemployed don’t get benefits: Here’s why

By The Associated Press | From Page: B7

At a Glance: Pros, cons of mobile-payment systems

By The Associated Press | From Page: B12

 
Review: No cash, cards, just mobile pay for a week

By The Associated Press | From Page: B12

Recalls this week: strollers, candles, chargers

By The Associated Press | From Page: B12

 
.

Obituaries

Arthur Irving Weiner

By Nancy Green | From Page: A4, 1 Comment

 
Leslie “Esi” Gros

By Nancy Green | From Page: A4

Norah Dean

By Nancy Green | From Page: A4

 
Florentina R. Dulay Florendo

By Susan Hiland | From Page: A4

Albert M. Ranzani

By Susan Hiland | From Page: A4

 
.

Comics