Monday, October 20, 2014
FAIRFIELD-SUISUN, CALIFORNIA
99 CENTS

United lures top fliers with promise of a hot meal

By
From page B11 | August 22, 2014 |

NEW YORK — To win the hearts of frequent business travelers, United Airlines is going through their stomachs.

The carrier has been looking for ways to woo back some of its top fliers who defected to other carriers following a rocky merger with Continental Airlines. So, it’s upgrading first class food options and replacing snacks with full meals on some of its shortest flights.

The changes, announced Thursday, mean that instead of potato chips, chocolate chip cookies and bananas, passengers on flights of at least 800 miles will get meals such as chicken and mozzarella on a tomato focaccia roll and turkey and Swiss cheese on a cranberry baguette. Currently, meals are only served on flights of 900 miles or more — trips that usually last close to two hours.

Passengers on 106 extra daily flights — spread out over 13 routes, such as Houston-to-Des Moines, Iowa — will be getting full meal service starting in February.

The move comes as American Airlines goes the other way, eliminating hot meals on most flights less than 1,000 miles starting Sept. 1. The change — which upset many frequent fliers — is part of American’s merger with US Airways and does expand meals to some US Airways flights that previously only had snacks. Delta Air Lines serves first class meals on flights of more than 900 miles.

That means United will offer full meals on more short flights than its competitors, although each airline makes exceptions for some key shorter business routes like the 731-mile trip between New York and Chicago.

United already this month replaced two bland salad options with four heartier choices. Starting Sept. 1, three frozen and reheated sandwiches currently served will be replaced by eight sandwich and wrap choices made daily. In the fall, it will add Prosecco sparkling wine to its beverage menu.

“Customers shouldn’t have to make sacrifices just because they are onboard an aircraft,” says Todd Traynor-Corey, the airline’s managing director of food design.

That might be true, but in an industry known for its razor-thin profit margins, food has always been a target of cost-cutting. With U.S. airlines each year carrying 645 million passengers domestically, every little food decision had big implications. In the 1980s, then American Airlines CEO Robert Crandall famously decided to remove a single olive from every salad. The thought was: passengers wouldn’t notice and American would save $40,000 a year.

It’s been a decade since most airlines stopped serving free meals in coach on domestic flights.

Dennis Cary, an airline consultant with ICF International, says meals alone won’t drive passengers to one airline over another, but can help leave a better impression of a flight.

“It’s on the margin,” Cary says, “but it’s one of the things people like to talk about.”

United has been struggling since its 2010 merger with Continental. It lags behind American and Delta in the number of planes with Wi-Fi, its on-time performance slipped and a series of computer glitches have left passengers angry. Business travelers who fly weekly got fed up with the repeated problems; other airlines were successful in luring some away.

CEO Jeff Smisek has struggled to collect the same high airfares from business customers that other airline do, leading to pressure from Wall Street analysts. Improving food could be a start to winning back some passengers.

A hot meal on a two-hour flight might not sound like a necessity, but for busy frequent fliers it might be the only chance to grab a bite.

“Business travelers, running from a meeting to catch an earlier flight, don’t have the time stop and pick up food along the way,” says Gary Leff, co-founder of online frequent flier discussion site MilePoint.

 

The Associated Press

The Associated Press

LEAVE A COMMENT

Discussion | No comments

The Daily Republic does not necessarily condone the comments here, nor does it review every post. Read our full policy

.

Solano News

Girl Scouts explore sweet side of chemistry

By Jess Sullivan | From Page: A1 | Gallery

 
Time again for my Cheers and Jeers

By Tony Wade | From Page: A2

Senior Center hosts monthly travel presentation

By Daily Republic staff | From Page: A3

 
Total Home, Garden & Harvest Festival wraps up

By Daily Republic staff | From Page: A3 | Gallery

Pumpkin Patch Festival set for final weekend

By Daily Republic staff | From Page: A3

 
Sessions teach about child support process

By Daily Republic staff | From Page: A3

 
Arrivederci! Italian Festival

By Daily Republic staff | From Page: A3 | Gallery

Red Kettle Program returns for holidays

By Daily Republic staff | From Page: A3

 
Holiday Fashion Extravaganza registration deadline looms

By Daily Republic staff | From Page: A3

Elder depression and substance abuse topic of discussion

By Daily Republic staff | From Page: A3

 
Vacaville library to host composting series

By Daily Republic staff | From Page: A3

Napa man jailed for running over ex-girlfriend

By Staff and wire reports | From Page: A4

 
Local governments schedule meetings

By Daily Republic staff | From Page: A4

Weather for Monday, Oct. 20, 2014

By Daily Republic staff | From Page: B12

 
.

US / World

Obama switches gears, confronting Ebola head on

By The Associated Press | From Page: A1

 
CDC to revise Ebola protocol, Pentagon preps team

By The Associated Press | From Page: A1

Expelled Nazis paid millions in Social Security

By The Associated Press | From Page: A1

 
Cruise ship docks with Ebola-watched health worker

By The Associated Press | From Page: A1

Friends, family of Ebola patient reach milestone

By The Associated Press | From Page: A1

 
California lottery sales top $5B for first time

By The Associated Press | From Page: A4

Archaeologists seek movie set in California sands

By The Associated Press | From Page: A4

 
The 10 semifinalists for World’s Funniest Person

By The Associated Press | From Page: A5

On the road to find the world’s funniest person

By The Associated Press | From Page: A5

 
Coroner: 6 fire victims died of smoke inhalation

By The Associated Press | From Page: A6

New England raking in millions from leaf peepers

By The Associated Press | From Page: A6

 
Police hunt for clues near where Va. remains found

By The Associated Press | From Page: A6

Super drunk woman arrested, mistook jail for bar

By The Associated Press | From Page: A6

 
Robotic device helps paralyzed groom walk aisle

By The Associated Press | From Page: A6

Pope beatifies Paul VI at remarkable synod’s end

By The Associated Press | From Page: A7

 
S. Korea: 2 Koreas exchange gunfire along border

By The Associated Press | From Page: A7

Sweden: 3 credible sightings in submarine search

By The Associated Press | From Page: A7

 
5 Things to Know about Pope Paul VI

By The Associated Press | From Page: A7

UN says Iraq has executed 60 people this year

By The Associated Press | From Page: A7

 
Marine accused in Philippine killing tests US ties

By The Associated Press | From Page: A9

.

Opinion

Pulse poll question

By Daily Republic | From Page: A8

 
Breaking news ‘facts’ worthy of note

By Jack Batson | From Page: A8

Is it truly affordable health care?

By Jim Mccully | From Page: A8

 
Suisun mayor offers his endorsements

By Letter to the Editor | From Page: A8

Which candidates support Alzheimer’s cure?

By Letter to the Editor | From Page: A8

 
Beware a Trojan horse

By Letter to the Editor | From Page: A8, 3 Comments

.

Living

Community Calendar: Oct. 20, 2014

By Susan Hiland | From Page: A2

 
Today in History: Oct. 20, 2014

By The Associated Press | From Page: A2

I’m too scared to leave my abusive husband of 15 years

By Kathy Mitchell and Marcy Sugar | From Page: B5

 
Horoscopes: Oct. 20, 2014

By Holiday Mathis | From Page: B5

 
Horoscopes: Oct. 21, 2014

By Holiday Mathis | From Page: B7

.

Entertainment

TVGrid Oct 20

By Daily Republic Syndicated Content | From Page: A10

 
TVGrid Oct 21

By Daily Republic Syndicated Content | From Page: A11

Comedians honor Jay Leno with humor prize in DC

By The Associated Press | From Page: A11

 
Report: Nashville songwriter Paul Craft dies at 76

By The Associated Press | From Page: A11

Reported ‘Easy Rider’ chopper sells at auction

By The Associated Press | From Page: A11

 
‘New Girl,’ ‘Cosmos’ win Environmental Media Award

By The Associated Press | From Page: A11

‘Letterman’ cue card man fired for colleague clash

By The Associated Press | From Page: A11

 
‘Fury’ blasts ‘Gone Girl’ from top of box office

By The Associated Press | From Page: A11

.

Sports

Manning breaks Favre’s TD mark in 42-17 win over 49ers

By The Associated Press | From Page: B1 | Gallery

 
Tim Lincecum waits his turn, still yet to pitch

By The Associated Press | From Page: B1 | Gallery

Keselowski keeps title hopes alive at Talladega

By The Associated Press | From Page: B1 | Gallery

 
Palmer leads Cardinals past Raiders 24-13

By The Associated Press | From Page: B1 | Gallery

Serena Williams hits back at Russian official

By The Associated Press | From Page: B2

 
Kings pick up G Ben McLemore’s option

By The Associated Press | From Page: B2

Rockets beat Warriors 90-83 in exhibition game

By The Associated Press | From Page: B2

 
Pacquiao makes professional basketball debut

By The Associated Press | From Page: B2

Cal receiver Trevor Davis released from hospital

By The Associated Press | From Page: B2

 
Sounders rally for 2-2 tie with LA Galaxy

By The Associated Press | From Page: B2

Rangers net 2 in 4 seconds; Lundqvist stops Sharks

By The Associated Press | From Page: B2 | Gallery

 
NFL roundup: Jaguars bounce Browns, gets first win

By The Associated Press | From Page: B2 | Gallery

SEC is 1st conference to put 4 in top 5 of AP poll

By The Associated Press | From Page: B2

 
Ski champ Svindal injured while playing soccer

By The Associated Press | From Page: B2

This date in sports history for Monday, Oct. 20, 2014

By The Associated Press | From Page: B3

 
Royals dependent on 3-headed bullpen monster

By The Associated Press | From Page: B8 | Gallery

 
Ben Martin wins 1st PGA Tour title in Las Vegas

By The Associated Press | From Page: B9

Denkinger’s miss revisited as Series returns to KC

By The Associated Press | From Page: B9 | Gallery

 
Hend wins Hong Kong Open in a playoff

By The Associated Press | From Page: B9

Baek wins playoff to take LPGA South Korea

By The Associated Press | From Page: B9

 
Ilonen beats Stenson in World Match Play final

By The Associated Press | From Page: B9

Jay Haas wins Greater Hickory Kia Classic

By The Associated Press | From Page: B9

 
.

Business

Facebook, Apple pay for egg freezing, sperm donors

By The Associated Press | From Page: A10

 
.

Obituaries

.

Comics

Wizard of Id Oct 20

By Daily Republic Syndicated Content | From Page: B4

 
For Better or Worse Oct 20

By Daily Republic Syndicated Content | From Page: B4

B.C. Oct 20

By Daily Republic Syndicated Content | From Page: B4

 
Peanuts Oct 20

By Daily Republic Syndicated Content | From Page: B4

Baby Blues Oct 20

By Daily Republic Syndicated Content | From Page: B4

 
Rose is Rose Oct 20

By Daily Republic Syndicated Content | From Page: B4

Dilbert Oct 20

By Daily Republic Syndicated Content | From Page: B4

 
Frank and Ernest Oct 20

By Daily Republic Syndicated Content | From Page: B4

Get Fuzzy Oct 20

By Daily Republic Syndicated Content | From Page: B4

 
Pickles Oct 20

By Daily Republic Syndicated Content | From Page: B4

Garfield October 20

By Daily Republic Syndicated Content | From Page: B4

 
Sally Forth Oct 20

By Daily Republic Syndicated Content | From Page: B4

Baldo Oct 20

By Daily Republic Syndicated Content | From Page: B4

 
Beetle Bailey Oct 20

By Daily Republic Syndicated Content | From Page: B4

Zits Oct 20

By Daily Republic Syndicated Content | From Page: B4

 
Blondie Oct 20

By Daily Republic Syndicated Content | From Page: B4

Bridge Oct 20

By Daily Republic Syndicated Content | From Page: B5

 
Cryptoquote Oct 20

By Daily Republic Syndicated Content | From Page: B5

Crossword Oct 20

By Daily Republic Syndicated Content | From Page: B5

 
Word Sleuth Oct 20

By Daily Republic Syndicated Content | From Page: B5

Sudoku Oct 20

By Daily Republic Syndicated Content | From Page: B5

 
Zits Oct 21

By Daily Republic Syndicated Content | From Page: B6

Wizard of Id Oct 21

By Daily Republic Syndicated Content | From Page: B6

 
Peanuts Oct 21

By Daily Republic Syndicated Content | From Page: B6

Dilbert Oct 21

By Daily Republic Syndicated Content | From Page: B6

 
Beetle Bailey Oct 21

By Daily Republic Syndicated Content | From Page: B6

B.C. Oct 21

By Daily Republic Syndicated Content | From Page: B6

 
Frank and Ernest Oct 21

By Daily Republic Syndicated Content | From Page: B6

Blondie Oct 21

By Daily Republic Syndicated Content | From Page: B6

 
Garfield Oct 21

By Daily Republic Syndicated Content | From Page: B6

Get Fuzzy Oct 21

By Daily Republic Syndicated Content | From Page: B6

 
Baldo Oct 21

By Daily Republic Syndicated Content | From Page: B6

Pickles Oct 21

By Daily Republic Syndicated Content | From Page: B6

 
Rose is Rose Oct 21

By Daily Republic Syndicated Content | From Page: B6

Baby Blues Oct 21

By Daily Republic Syndicated Content | From Page: B6

 
For Better or Worse Oct 21

By Daily Republic Syndicated Content | From Page: B6

Sally Forth Oct 21

By Daily Republic Syndicated Content | From Page: B6

 
Bridge Oct 21

By Daily Republic Syndicated Content | From Page: B7

Sudoku Oct 21

By Daily Republic Syndicated Content | From Page: B7

 
Crossword Oct 21

By Daily Republic Syndicated Content | From Page: B7

Word Sleuth Oct 21

By Daily Republic Syndicated Content | From Page: B7

 
Cryptoquote Oct 21

By Daily Republic Syndicated Content | From Page: B7