Sunday, April 19, 2015
FAIRFIELD-SUISUN, CALIFORNIA
99 CENTS

United lures top fliers with promise of a hot meal

By
From page B11 | August 22, 2014 |

NEW YORK — To win the hearts of frequent business travelers, United Airlines is going through their stomachs.

The carrier has been looking for ways to woo back some of its top fliers who defected to other carriers following a rocky merger with Continental Airlines. So, it’s upgrading first class food options and replacing snacks with full meals on some of its shortest flights.

The changes, announced Thursday, mean that instead of potato chips, chocolate chip cookies and bananas, passengers on flights of at least 800 miles will get meals such as chicken and mozzarella on a tomato focaccia roll and turkey and Swiss cheese on a cranberry baguette. Currently, meals are only served on flights of 900 miles or more — trips that usually last close to two hours.

Passengers on 106 extra daily flights — spread out over 13 routes, such as Houston-to-Des Moines, Iowa — will be getting full meal service starting in February.

The move comes as American Airlines goes the other way, eliminating hot meals on most flights less than 1,000 miles starting Sept. 1. The change — which upset many frequent fliers — is part of American’s merger with US Airways and does expand meals to some US Airways flights that previously only had snacks. Delta Air Lines serves first class meals on flights of more than 900 miles.

That means United will offer full meals on more short flights than its competitors, although each airline makes exceptions for some key shorter business routes like the 731-mile trip between New York and Chicago.

United already this month replaced two bland salad options with four heartier choices. Starting Sept. 1, three frozen and reheated sandwiches currently served will be replaced by eight sandwich and wrap choices made daily. In the fall, it will add Prosecco sparkling wine to its beverage menu.

“Customers shouldn’t have to make sacrifices just because they are onboard an aircraft,” says Todd Traynor-Corey, the airline’s managing director of food design.

That might be true, but in an industry known for its razor-thin profit margins, food has always been a target of cost-cutting. With U.S. airlines each year carrying 645 million passengers domestically, every little food decision had big implications. In the 1980s, then American Airlines CEO Robert Crandall famously decided to remove a single olive from every salad. The thought was: passengers wouldn’t notice and American would save $40,000 a year.

It’s been a decade since most airlines stopped serving free meals in coach on domestic flights.

Dennis Cary, an airline consultant with ICF International, says meals alone won’t drive passengers to one airline over another, but can help leave a better impression of a flight.

“It’s on the margin,” Cary says, “but it’s one of the things people like to talk about.”

United has been struggling since its 2010 merger with Continental. It lags behind American and Delta in the number of planes with Wi-Fi, its on-time performance slipped and a series of computer glitches have left passengers angry. Business travelers who fly weekly got fed up with the repeated problems; other airlines were successful in luring some away.

CEO Jeff Smisek has struggled to collect the same high airfares from business customers that other airline do, leading to pressure from Wall Street analysts. Improving food could be a start to winning back some passengers.

A hot meal on a two-hour flight might not sound like a necessity, but for busy frequent fliers it might be the only chance to grab a bite.

“Business travelers, running from a meeting to catch an earlier flight, don’t have the time stop and pick up food along the way,” says Gary Leff, co-founder of online frequent flier discussion site MilePoint.

 

The Associated Press

The Associated Press

LEAVE A COMMENT

Discussion | No comments

The Daily Republic does not necessarily condone the comments here, nor does it review every post. Read our full policy

.

Solano News

Waiting game: Woman, toddler hope for kidney transplants

By Amy Maginnis-Honey | From Page: C1 | Gallery

 
Tiny twins call Heather House their 1st home

By Amy Maginnis-Honey | From Page: A1, 3 Comments | Gallery

Solano ranks last in Bay Area for health

By Ryan McCarthy | From Page: A1 | Gallery

 
SID to consider water rate hikes

By Kevin W. Green | From Page: A1

California water saving mandate shrinks cuts for some cities

By Staff and wire reports | From Page: A1

 
Who is the Bay Area’s most popular athlete?

By Brad Stanhope | From Page: A2

 
City announces Browns Valley Road closures

By Bill Hicks | From Page: A3

Healthier Living program begins mid-May

By Kevin W. Green | From Page: A3

 
Bachelor party turns into community event

By Susan Hiland | From Page: A3 | Gallery

Il Fiorello serves up chocolate desserts

By Susan Hiland | From Page: A3 | Gallery

 
Coping with seasonal allergies

By Emerita Brigino-Buenaventura, M.d | From Page: C4

When to throw in the towel on sickly plants

By Karen Metz | From Page: C4

 
Church hosts health, wellness fair

By Susan Hiland | From Page: A5 | Gallery

Solano superhero back in school

By Kevin W. Green | From Page: A5

 
Weather for Sunday, April 19, 2015

By Daily Republic staff | From Page: B6

Home, garden show offers something for everyone

By Bill Hicks | From Page: A6 | Gallery

 
2 nations at center of market drop

By Bud Stevenson | From Page: B7

Vanden robotics team ready to compete in world championships

By Bill Hicks | From Page: A7 | Gallery

 
Fairfield hotel gets major renovation

By Kevin W. Green | From Page: B7 | Gallery

 
Teen victim of Dixon shooting dies

By Bill Hicks | From Page: A7

Land use, design, project synergy key to growth

By Brian Miller and Karl Dumas | From Page: B7

 
Fairfield police log: April 17, 2015

By Glen Faison | From Page: A9

Suisun City police log: April 17, 2015

By Glen Faison | From Page: A9

 
Commissary-Exchange pairing gains steam

By Nick DeCicco | From Page: B10

Airmen with county ties complete training

By Nick DeCicco | From Page: B10

 
.

US / World

San Francisco marks anniversary of 1906 earthquake

By The Associated Press | From Page: A7

 
Time plus distance help some Oklahoma City victims move on

By The Associated Press | From Page: A7

Police: Officers kill man who charged at them near St. Louis

By The Associated Press | From Page: A10

 
Scarlett O’Hara outfit fetches $137,000 at auction

By The Associated Press | From Page: A10

Turin Shroud goes back on display for faithful and curious

By The Associated Press | From Page: A10

 
Caged puppies on car roof trigger dozens of 911 calls

By The Associated Press | From Page: A10

French replica of revolutionary frigate sets sail for Boston

By The Associated Press | From Page: A11

 
Islamic State blamed for Afghan suicide bombing killing 35

By The Associated Press | From Page: A12

.

Opinion

Talk about corruption

By Letter to the Editor | From Page: A8

 
Transportation projects should benefit all drivers

By Brian Thiemer | From Page: A8

Justice not served

By Letter to the Editor | From Page: A8

 
Clinton should spruce up a bit

By Letter to the Editor | From Page: A8

 
Brown support of ag water ruffles feathers

By Dan Walters | From Page: A8

Sound off for April 19, 2015

By Daily Republic | From Page: A8

 
.

Living

Community Calendar: April 19, 2015

By Susan Hiland | From Page: A2

 
Today in history: Sunday, April 19, 2015

By The Associated Press | From Page: A2

Is it possible for Methodists to agree to disagree on gay marriage?

By The Washington Post | From Page: C3 | Gallery

 
Vatican unexpectedly ends crackdown of US nun group

By The Associated Press | From Page: C3

Horoscopes: April 19, 2015

By Holiday Mathis | From Page: C4

 
Wife needs to decide if she can tolerate husband’s binge drinking

By Kathy Mitchell and Marcy Sugar | From Page: C4

.

Entertainment

PUBLISHERS WEEKLY BEST-SELLERS

By The Associated Press | From Page: C2

 
Anna Kendrick has book of essays coming out in 2016

By The Associated Press | From Page: C2

Phil Klay, Leslie Jamison among PEN award nominees

By The Associated Press | From Page: C2

 
.

Sports

Crawford, Heston lead Giants to win

By The Associated Press | From Page: B1

 
Curry scores 34, Warriors beat Pelicans 106-99 in Game 1

By The Associated Press | From Page: B1 | Gallery

Reddick’s 3-run homer sends A’s to 5-0 victory over Royals

By The Associated Press | From Page: B1

 
Cal defense shines for a change at scripted spring game

By The Associated Press | From Page: B1

 
Jones throws 2 TDs, wins challenge at Ohio State spring game

By The Associated Press | From Page: B2 | Gallery

Serena Williams gets a rare test from Giorgi but holds on

By The Associated Press | From Page: B2

 
Tom Watson: Next Masters might be his last

By The Associated Press | From Page: B2

Free agent center Wisniewski signs 1-year deal with Jaguars

By The Associated Press | From Page: B2

 
Pete Rose hired by Fox as special guest studio analyst

By The Associated Press | From Page: B2

Marcotte, Ryan win US cycling Criterium championships

By The Associated Press | From Page: B2

 
Independent league experiments with 3-ball walks

By The Associated Press | From Page: B2

Merritt maintains edge through 3 rounds at RBC Heritage

By The Associated Press | From Page: B2 | Gallery

 
As Spurs know, international players can impact NBA playoffs

By The Associated Press | From Page: B3 | Gallery

Rose scores 23, Bulls beat Bucks 103-91

By The Associated Press | From Page: B3

 
Harden has 24 points, Rockets beat Mavs 118-108 in Game 1

By The Associated Press | From Page: B3

Pierce leads Wizards past Raptors in OT in Game 1

By The Associated Press | From Page: B3 | Gallery

 
Hometown report: Little League baseball

By Daily Republic staff | From Page: B4

Hometown report: Youth track

By Daily Republic staff | From Page: B4

 
Kenseth content in car and not contemplating retirement

By The Associated Press | From Page: B4 | Gallery

Logano leads flag-to-flag to win Xfinity race at Bristol

By The Associated Press | From Page: B4 | Gallery

 
This date in sports history for April 19

By The Associated Press | From Page: B5

 
.

Business

Using a prepaid card? Avoid getting socked with fees

By The Washington Post | From Page: B7

 
This year’s fight for the tech industry: Patent trolls

By The Associated Press | From Page: B8

Recalls this week: blowers, bike hooks, mattresses, toys

By The Associated Press | From Page: B8

 
IMS: US prescription drug spending jumped 13 percent in 2014

By The Associated Press | From Page: B9

Fast-growing Asian aviation confronts safety challenges

By The Associated Press | From Page: B9 | Gallery

 
USDA veterinarian: Bird flu outbreak could be ‘devastating’

By The Associated Press | From Page: B12

 
.

Obituaries

Carole Anspach

By Nancy Green | From Page: A4

 
Frances Bayona Lozano

By Nancy Green | From Page: A4

Robert Larkin

By Nancy Green | From Page: A4

 
Barbara Medders

By Nancy Green | From Page: A4

Carrol “Carl” Gordon Parker

By Nancy Green | From Page: A4

 
John Thompson

By Nancy Green | From Page: A4

Allen Ellsworth Dolby Sr.

By Nancy Green | From Page: A4

 
Sterling Jenkins

By Nancy Green | From Page: A5

Dennis Burkhart von Ting

By Nancy Green | From Page: A5

 
.

Comics