Sutter Solano Medical Center and La Clinica in Vallejo recently started their Emergency Department Navigator Program.
The goal is to decrease emergency room use for situations that are not urgent, which can occur when patients don’t have a primary care provider and are unaware of options, a Sutter Solano press release said. La Clinica patient advocates will refer patients in the emergency room to La Clinica for medical issues that are not urgent and can also offer referrals to insurance, housing and other service providers.
Sutter’s Sacramento hospital has a similar program. It found that one out of every four visitors to the emergency room has an issue better suited for a doctor’s office or urgent care clinic.
The Emergency Department Navigator Program runs from 10 a.m. to 2 p.m. Monday through Wednesday.
“This program results in a win-win situation,” Sutter Solano Medical Center Chief Executive Officer Terry Glubka said in the press release. “It ensures that patients with true emergencies get treated first, while those with nonemergent conditions are connected with other local resources that can provide the appropriate level of care.”
The program is being started on a pilot basis.
“We’re pleased to be part of an effort that will connect patients to the right care, in the right place at the right time,” La Clinica Chief Executive Officer Jane Garcia said in the press release.
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