Tuesday, June 18, 2013
FAIRFIELD-SUISUN, CALIFORNIA
99 CENTS

It’s all-hands-on-deck for final retail push

Holiday Final Push

LL Bean employees wear Santa Claus hats and antlers as they celebrate the holiday spirit while working in the company's order fulfillment center, Thursday, Dec. 20, 2012, in Freeport, Maine. The outdoors store is making its final push to get things shipped in time for Christmas. (AP Photo/Robert F. Bukaty)

FREEPORT, Maine — With the final retail push under way, L.L. Bean CEO Chris McCormick is playing Santa’s helper against a backdrop of conveyor belts and beeping front-end loaders as he boxes up slippers and shirts. But there’s little time to reflect on the holiday cheer those gifts will bring because he’s busy concentrating to make sure no shipments go astray.

At L.L. Bean, top executives are abandoning their desks to work in the shipping department and to answer customers’ phone calls as part of an annual all-hands-on-deck approach to ensure last-minute purchases arrive at their destinations before Christmas.

This season, the deadline for orders with guaranteed Christmas delivery is the latest ever, with L.L. Bean offering free shipping as late as noon Friday.

“Consumers are going to buy when they want to buy. There’s no changing that, so we have to be ready,” McCormick, his sleeves rolled up, said during a break inside the busy 1-million-square-foot distribution center where nearly 200,000 orders are shipped daily in late December.

There’s never been a better time to be a procrastinator because retailers continue to offer later guaranteed delivery, and in some cases retailers are offering same-day delivery in select cities, said Al Sambar, a logistics and retail strategist at the consulting firm Kurt Salmon.

Thanks to improved shipping logistics, many online and catalog retailers established Christmas delivery deadlines on Thursday and Friday, with some like Amazon extending the deadline for one-day shipping until Saturday.

And shoppers can expect the trend to continue.

Retailers are increasingly focusing on speed. Following Amazon’s lead, other retailers are experimenting with regional warehouses to get the product closer to potential customers, said Raj Kumar, a retail partner at A.T. Kearney, a global management consulting firm.

Macy’s, Toys R Us and Wal-Mart are testing pilot programs in which stores themselves are utilized as shipping hubs as retailers push for next-day and same-day delivery, he said.

Unlike Amazon, L.L. Bean’s worldwide shipping hub is centralized, about a mile from the corporate headquarters, and features seemingly endless aisles of flannel shirts, L.L. Bean boots, camping supplies, and other items, along with a labyrinth of conveyors and chutes that transport them, and a fleet of trucks.

The company hired 4,700 seasonal workers to help with the holiday rush, doubling the workforce, and 500 administrative employees are expected to get into the act during crunch times.

Earlier this week, McCormick was boxing goods in the shipping department with the company’s financial controller, Kierston Van Soest. Nearby were the company’s chief financial officer and other executives. In Bean parlance, they’re dubbed “day hikers,” since they’re on a temporary daily assignment.

Pulling items from a shopping cart, McCormick and Van Soest scanned the products with a bar code reader, printed shipping labels and order forms, and then boxed up the items, tossing in catalogs for good measure. On this day, popular items included headlamps, Wicked Good slippers and shirts.

In the past, McCormick worked on a product-sorting conveyor line, in the retail store stockroom, and in a recycling area, breaking down empty cardboard boxes. The worst job of all, he said, was one stint working in the part of the call center that deals with angry and frustrated customers, attempting to set things right.

“It’s hard because you’ve disappointed people and you don’t want to disappoint anybody, especially at this time of the year,” McCormick said. “I wouldn’t want their job.”

The company does its best to keep customers happy. On that day, hundreds of shipments were being upgraded free of charge to UPS air to beat the first major winter storm in the Midwest.

McCormick said it’s nice to get out among the workers but there’s a practical purpose for having everyone pitch in, including the men and women at the upper echelon of the company.

On this day, the distribution center was behind schedule because snow had kept many workers home the day before. Administrators were called in to help get back on schedule.

Like most retailers, L.L. Bean makes half of its annual sales in the last two months of the year. And retailers are more than happy to oblige late shoppers, especially since holiday sales haven’t been especially strong going into the final shopping weekend before Christmas, according to Michael McNamara, vice president for research and analysis at MasterCard Advisors’ SpendingPulse.

Nationwide, the final retail push on Friday and Saturday is expected to yield $34 billion in total sales, accounting for roughly 8 percent of the $400 billion in December sales, McNamara said.

After Christmas, and the ensuing returns, the entire planning process starts anew.

“It’s interesting being a retailer. You plan all year for four weeks. This is where we make most our sales and most of our money. After Christmas, you feel like you just ran a marathon and now you get back on the treadmill and you’ve got to do it again,” McCormick said.

The Associated Press

The Associated Press

LEAVE A COMMENT

Discussion | No comments

The Daily Republic does not necessarily condone the comments here, nor does it review every post. Read our full policy

.

Solano News

Rio Vista police, fire seek more staff with Measure O money

By Heather Ah San | From Page: A1 | Gallery

 
New officer hits streets in Rio Vista

By Susan Winlow | From Page: A1 | Gallery

Trauma center applicants question labor, delivery requirement

By Barry Eberling | From Page: A1 | Gallery

 
Fairfield plans Japan sister city event

By John Glidden | From Page: A3, 1 Comment

 
Citizenship class comes to Fairfield library

By John Glidden | From Page: A3

First day of summer hike set at Rockville Trails

By John Glidden | From Page: A3

 
Food Bank fundraiser on track on Mare Island

By John Glidden | From Page: A3

Local governments set meeting schedules

By John Glidden | From Page: A3

 
Vacaville police investigate drive-by shooting

By Ian Thompson | From Page: A3 | Gallery

Vallejo police seek suspected killer

By Glen Faison | From Page: A3 | Gallery

 
Fire threatens Fairfield home, fence

By Amy Maginnis-Honey | From Page: A3 | Gallery

 
Big-rig crash snarls traffic on Highway 12

By Amy Maginnis-Honey | From Page: A4, 3 Comments

Minor injuries in 2-car crash

By Amy Maginnis-Honey | From Page: A4

 
Library Foundation names new executive director

By Amy Maginnis-Honey | From Page: A4

Crash, search snarl highway, shut down Lyon Road

By Ian Thompson | From Page: A4

 
Solano wins award for anti-poverty campaign

By Barry Eberling | From Page: A4

 
Pitt tries to stop zombies; monsters in college debut on big screen

By Amy Maginnis-Honey | From Page: A5 | Gallery

 
Fairfield police log Sunday, June 16, 2013

By John Glidden | From Page: A8

1 dead, 2 hurt in Vallejo shooting

By Amy Maginnis-Honey | From Page: A8, 2 Comments

 
.

US / World

Bill would let Calif cities decide on open records

By The Associated Press | From Page: A1, 1 Comment

 
Military plans would put women in most combat jobs

By The Associated Press | From Page: A1, 1 Comment | Gallery

Military women moving into jobs closer to combat

By The Associated Press | From Page: A1

 
Boy, 16, suspected of killing elderly Calif couple

By The Associated Press | From Page: A4

Lawsuits filed against Calif.’s Delta Plan

By The Associated Press | From Page: A4

 
Court: Ariz. citizenship proof law illegal

By The Associated Press | From Page: A6

G8 exposes rift among leaders on Syria

By The Associated Press | From Page: A6, 1 Comment

 
NASA picks 8 new astronauts, 4 of them women

By The Associated Press | From Page: A6

North Korea changes tack and tells US: Let’s talk

By The Associated Press | From Page: A6

 
Summary of Supreme Court actions Monday

By The Associated Press | From Page: A6

.

Opinion

Sex in the military a real concern

By Thomas Sowell | From Page: A7, 1 Comment

 
California’s electric power system strains

By Dan Walters | From Page: A7

Kudos on steps to reclaim downtown

By Letter to the Editor | From Page: A7

 
Iran elects a moderate leader in surprise vote

By Scripps Howard News Service | From Page: A7

 
.

Living

 
Today in History for June 18, 2013

By The Associated Press | From Page: A2

Community calendar Tuesday, June 18, 2013

By John Glidden | From Page: A2

 
Horoscopes for June 18, 2013

By Holiday Mathis | From Page: B5

 
.

Entertainment

TVGrid

By Daily Republic Syndicated Content | From Page: A5

 
.

Sports

A’s lose 8-7 in opener of 4-game series at Texas

By The Associated Press | From Page: B1

 
Bishop, Packers part ways

By Mike Corpos | From Page: B1 | Gallery

Camp reactions illustrate 49ers, Raiders status

By Brad Stanhope | From Page: B1

 
Pete D’Alessandro begins ‘dream job’ as Kings GM

By The Associated Press | From Page: B1

Bruins beat Blackhawks 2-0, lead Cup finals 2-1

By The Associated Press | From Page: B1

 
Little League gets 1st woman as board chair

By The Associated Press | From Page: B2

Back home, Heat try to stop a 5th Spurs NBA title

By The Associated Press | From Page: B3

 
.

Business

EU, US agree to start free trade talks at G-8

By The Associated Press | From Page: A6

 
Lowe’s offers to buy Orchard Supply for $205M

By The Associated Press | From Page: B6

.

Obituaries

William D. Hamilton

By John Glidden | From Page: A4, 1 Comment

 
.

Comics

Rose is Rose

By Daily Republic Syndicated Content | From Page: B4

 
B.C.

By Daily Republic Syndicated Content | From Page: B4

Blondie

By Daily Republic Syndicated Content | From Page: B4

 
Beetle Bailey

By Daily Republic Syndicated Content | From Page: B4

Pickles

By Daily Republic Syndicated Content | From Page: B4

 
Get Fuzzy

By Daily Republic Syndicated Content | From Page: B4

Baldo

By Daily Republic Syndicated Content | From Page: B4

 
For Better or Worse

By Daily Republic Syndicated Content | From Page: B4

Peanuts

By Daily Republic Syndicated Content | From Page: B4

 
Fort Knox

By Daily Republic Syndicated Content | From Page: B4

Dilbert

By Daily Republic Syndicated Content | From Page: B4

 
Garfield

By Daily Republic Syndicated Content | From Page: B4

Zits

By Daily Republic Syndicated Content | From Page: B4

 
Wizard of Id

By Daily Republic Syndicated Content | From Page: B4

Sally Forth

By Daily Republic Syndicated Content | From Page: B4

 
Frank and Ernest

By Daily Republic Syndicated Content | From Page: B4

Word Sleuth

By Daily Republic Syndicated Content | From Page: B5

 
Crossword

By Daily Republic Syndicated Content | From Page: B5

Cryptoquote

By Daily Republic Syndicated Content | From Page: B5

 
Sudoku

By Daily Republic Syndicated Content | From Page: B5

Bridge

By Daily Republic Syndicated Content | From Page: B5